We will abide by an equal opportunity policy and will not discriminate on any basis including but not limited to race, colour, creed, gender, sexual orientation. We will provide a dual controlled car in a clean, roadworthy and tidy condition, but cannot be held responsible for lesson or test cancellations due to mechanical breakdown or bad weather, but will endeavour to find a replacement vehicle as soon as possible.
We will be smartly presented and behave in a professional manner at all times, and follow the DVSA code of conduct. (See DVSA website)
Bob and Jackies Driver Training have the right to withdraw the tuition vehicle if in the instructors opinion you are not deemed to be at the required standard to attempt your practical driving test. You will be supplied with your instructors telephone number and email address for future communications.
Any complaints you may have can be taken up in the first instance with your instructor, failure to have the complaint dealt with satisfactorily you can then lodge the complaint directly with the DVSA.
Your instructor will give 48 hours/two clear working days (not including weekends) notice to you in the event of a driving lesson being cancelled; it will be rescheduled to suit both parties.
You must give your instructor 48 hours/two clear working days (not including weekends) notice if you wish to cancel or reschedule any driving lesson, failure to comply will result in you being liable for the lesson fee in respect of that lesson.
Please contact Bob and Jackies Driver Training if you have any further queries.